Frequently Asked Questions - OOPENSPACE

Frequently Asked Questions

1. What terms and conditions apply to online and in-store purchases?
See here for our Terms and Conditions when purchasing items in-store. When purchasing online, you will be prompted to accept, our Online Terms and Conditions prior to for payment.

2. What payment methods do you accept?
We accept all major credit cards, bank deposit and cash payments. Please note there is a 2% surcharge for AMEX and Diners.

3. Who can help me with a particular enquiry?
Any of our showroom consultants – they are all diversely trained and are on hand to assist you with any queries you may have.

4. Do you offer an interior design service?
Yes! We offer various interior design services.
Coming from a variety of design backgrounds, our passionate staff at Öopenspace are dedicated to providing exceptional service and love to create stylish living spaces. We cater to each client’s needs with personalised service and draw upon our diverse backgrounds and experience to offer a meticulously curated outcome with attention to detail.

We represent a select folio of products with a short lead-time and take pride in offering support through every step of the process, from initial consultation to after sales support.

5. Are your products flat-packed or ready assembled?
Some are and some aren’t. All Öopenspace products that require assembly come with comprehensive assembly instructions for your convenience. And if you would like someone else to do the assembly, we can arrange that for you.

6. Who can help me with assembly?
Should you wish for help assembling your purchased furniture, we can arrange this for you at an extra cost.

7. How do I look after my new Öopenspace product?
You can view our Product Care Booklet here or alternatively contact the showroom to have one sent to you.

8. Are all your products available online?
Majority of our products you can view online however we recommend visiting the showroom to view our full collection of furniture, soft furnishings and accessories.

9. How do I find a particular product?
We’ve designed our website to make searching for your ideal furniture easy-peasy. You can search for products under categories or the brand name, with integrated search filters so that you can browse with ease as well as find the right item fast. You can also use our search bar to find product key words.

10. How do I obtain a copy of the latest Öopenspace catalogue?
You can drop into the showroom for a free copy, alternatively, you can view it online or download the most recent catalogue here.

11. Are my credit card details secure?
It’s important to us that you feel secure when purchasing our products online, which is why all payments through Öopenspace.com use an e-way (insert E-way link) gateway to process all credit card transactions, providing a safe and secure means of online payment.

All credit card details are never stored and are destroyed as soon as a payment is made.

12. Who do I contact for help regarding online purchases?

For all enquiries regarding online purchases, please contact the Öopenspace General Enquiries team at hello@oopenspace.com, and we will endeavour to contact you 2 business days.

13. Can I change or cancel my purchase order?
We offer a 7 day return and refund policy for accessories and soft furnishings as long as the items are in their original packaging with tags still attached and a receipt is present. Should you wish to return artwork, we will provide you with a store credit. We do not offer returns, refunds or store credits for change of mind with furniture.

14. Can you deliver to my area?
Yes! We deliver to all major metropolitan areas.

15. How will my items be delivered?
We will arrange delivery with a delivery company of our choice. Should you wish to arrange delivery/pick up yourself, please contact the showroom on (08) 6162 1455.

16. How much do I have to pay for delivery?
The cost of delivery will depend on the amount of items purchased and the delivery area. Delivery will be quoted to you at time of sale however please feel free to contact the showroom to get an over the phone estimation.

17. How long will it take to get my delivery?

As all items are in stock, delivery can be made within 48 hours or purchase, depending on availability with our deliveries team.

18. What if my order is faulty/damaged?
Should your item arrive damaged, we will arrange collection and a replacement item, given it is in stock, within 5 business days.

19. Can I return or cancel my order if I change my mind?
We offer a 7 day return and refund policy for accessories and soft furnishings as long as the items are in their original packaging with tags still attached and a receipt is present.

Should you wish to return artwork, we will provide you with a store credit.

We do not offer returns, refunds or store credits for change of mind with furniture.